At ZCOVA, we know part of the pleasure associated with a purchase of diamonds or colored gemstones is the expectation of the arrival of the product. For this reason we want to make sure that from the moment your product leaves our doors, it reaches you quickly and safely.
Orders can be collected at our ZCOVA Showroom in Malaysia at the below address:
Zcova Sdn Bhd
No.5, Lorong Teknologi B,
Nouvelle Industrial Park,
Taman Sains Selangor 1,
47810 Petaling Jaya,
Waze: Zcova Sdn Bhd
Zcova Johor Bahru
F-02-02, Block F,
Komersial SouthKey Mosaic,
Persiaran Southkey 1,
Kota Southkey 80150,
Waze: ZCOVA JB
No.28-3-1, The Bayu,
Jalan Tanjung Tokong,
Kampung Raya Baharu 10470,
Tanjung Tokong, Pulau Pinang.
Waze: ZCOVA Penang
*Advanced appointment is required for self-collection.
We provide free global insured shipping for all orders. All deliveries are made on weekdays, Monday to Friday.
|Malaysia (outskirts of Sabah & Sarawak)||7 days|
*Shipping times are approximate.
*For countries not listed above, please contact us for more information.
*For security reasons, we will not ship to any P.O. Box addresses.
*Terms and conditions apply for Warranty Claims.
Following shipment, we will send you a confirmation email with a tracking number and estimated delivery date.
Countries may charge GST, VAT or Duty Tax on shipments into the respective countries. It is the purchaser’s obligation to pay this charge directly to their local tax authority.
Every item shipped from ZCOVA is delivered in our signature ZCOVA Delivery Box, accompanied by all related documents, including the appraisal and diamond certificate (if applicable).
All parcels sent out are protected from damage with our delivery box and secured with a security sticker. We urge all customers to inspect their package for damage or tampering before receiving or signing for receipt.
If the security sticker is tampered please do not sign the parcel and contact our customer service immediately.
All international orders are fully insured by luxury goods logistics company, Malca-Amit or Brinks.
All domestic orders within Malaysia, Sabah and Sarawak are fully insured by Liberty Insurance.
A signature is required for all deliveries, regardless of any waivers you may have with the shipping company. The person listed on the invoice is required to sign for receipt of the package.
For credit card payments, it is only possible to ship to your card’s billing and registered address or to your local FedEx, Ferrari express, and Brinks collection branches.